Supporting the Critical Needs of the Public

U.S. Digital Response (USDR) helps governments, nonprofits, and public entities respond quickly to critical public needs.

We’re fast, free, and nonpartisan.

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How U.S. Digital Response can help

U.S. Digital Response (USDR) serves the immediate needs of the public by activating highly-skilled talent, leveraging new technology, and partnering directly with governments and nonprofits.

Tap into tech talent

We identify experts who match the skills you need, as quickly as the same day we receive your request.

Access modern tech

We help you implement lean and effective solutions that work with the systems you already have.

Learn from what's working

We share best practices and success stories from our state and local partners around the country.

Solutions in days and weeks, not years

We move at the speed of need to get you the tools you need to serve the public.

Support for state and local governments

We provide support to governments of all sizes, from small towns to large states.

Your nonpartisan, unbiased tech strategists

USDR can help you understand and vet your options before you commit to a solution.

Learn how we work

“We are honored to see so many dedicated technologists step up to work on behalf of New York City. With technology products that work to combat hate crimes, lower language barriers, and drive digital equity, the work [...] will have a lasting impact on improving New Yorkers’ lives.”

Bill de Blasio
‍former mayor
New York City

“USDR has provided smart, informed, and fast help for a variety of issues. They are an invaluable resource to governments at a critical time.”

Robert Gordon
Director
Michigan Department of Health and Human Services

“Volunteers from USDR have not only helped bring incredible expertise and extra hands to us in a great time of need, they’ve provided critical thinking skills at a time when our team is working long hours and experiencing burnout.”

Rebecca Woodbury
Director of Digital Service & Open Government
City of San Rafael

“USDR has been an invaluable source of talent, helping our office move at the ‘speed of need’... I would recommend any agency consider partnering with them to add team capacity and leverage unique skill sets in these trying times.”

Ross Dakin
New Jersey Office of Innovation

“At a time when we needed to move quickly and thoughtfully, U.S. Digital Response assisted the Kansas Department of Labor in making it possible for Kansas residents to apply for the unemployment benefits they need.”

Secretary DeAngela Burns-Wallace, Ed. D.
Executive Branch CITO
Kansas Department of Administration
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Featured case studies

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Case study
Partner: 
The Council of State Governments

Building Compact Connect: Revolutionizing interstate professional licensing

A partnership to streamline interstate licensing infrastructure cuts costs and complexity.

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Case study
Partner: 
The Department of Digital Experience of Hennepin County, Minnesota

Coaching for digital excellence: USDR partners with Hennepin County

USDR supported Hennepin County through coaching and internal change management during their complex website transition and rebranding, showcasing how USDR's work extends beyond their typical no-code/low-code automation and user research projects.

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Case study
Partner: 
The New Jersey Department of Labor and Workforce Development

How New Jersey is using generative AI to scale their human-centered approach to language access

The New Jersey Department of Labor and Workforce Development collaborated with U.S. Digital Response to break down language barriers in unemployment insurance.

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See all USDR case studies »
50%
of Americans have received government services supported by USDR (estimated)
50+
States and Territories (and DC)
We've worked in
10,000+
Volunteers who have raised their hands to help
600+
Projects in Progress Or Completed
550+
Government and nonprofit partners
50,000
Estimated hours volunteered in 2024

What's new at USDR

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Supporting government partners through change: What we're hearing and how we can help

Through conversations with dozens of government partners nationwide, we explore common challenges and collaborative solutions for continuing to serve communities effectively in 2025

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Looking forward: USDR's next chapter of impact

Raylene Yung, U.S. Digital Response’s founding CEO, shares why she’s excited for USDR’s future, and why the timing is right for USDR’s next leader

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Blog

Listening to residents: how user research transforms city services

Is there a gap in your city's service design, and the lived experiences of how people interact with those services? User research can help close this gap, and deliver for your communities.

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Blog

Letter to the community

A letter to our community from Hillary Hartley, CEO of USDR

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Blog

2024 in review: a year of building government capacity

Reflecting on the last year of meeting the speed of need.

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Blog

Social safety net 2.0: how New Jersey is forging a new path with language access and generative AI

New Jersey leveraged generative AI to create multilingual training materials that help workers more easily navigate unemployment insurance forms, developing a statewide platform that improves language access for both English and Spanish speakers. By using Large Language Models to simplify complex bureaucratic processes, the state has pioneered an innovative approach to making government services more accessible.

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Get the help you need, now.
USDR is fast, free, and nonpartisan.
We’ll get back to you within 48 hours.
Contact us