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News & Insights

Check out case studies, reports, blogs, and other resources on how creating capacity helps deliver good government.

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Case study
Partner:
The Department of Digital Experience of Hennepin County, Minnesota
Published on:
December 10, 2024
Duration:

Coaching for digital excellence: USDR partners with Hennepin County

USDR supported Hennepin County through coaching and internal change management during their complex website transition and rebranding, showcasing how USDR's work extends beyond their typical no-code/low-code automation and user research projects.

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Press release
Partner:
The New Jersey Department of Labor and Workforce Development
Published on:
December 5, 2024
Duration:

New Jersey & USDR, with support from Google.org, release LLM training materials to build AI translation assistants for public services

Governments nationwide can now use these AI tools to improve language accessibility and streamline benefits access.

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Blog
Partner:
Published on:
December 5, 2024
Duration:

Social safety net 2.0: how New Jersey is forging a new path with language access and generative AI

New Jersey leveraged generative AI to create multilingual training materials that help workers more easily navigate unemployment insurance forms, developing a statewide platform that improves language access for both English and Spanish speakers. By using Large Language Models to simplify complex bureaucratic processes, the state has pioneered an innovative approach to making government services more accessible.

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Post Image
Case study
Partner:
The Department of Digital Experience of Hennepin County, Minnesota
Published on:
December 10, 2024
Duration:

Coaching for digital excellence: USDR partners with Hennepin County

USDR supported Hennepin County through coaching and internal change management during their complex website transition and rebranding, showcasing how USDR's work extends beyond their typical no-code/low-code automation and user research projects.

Click to Read More
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Media coverage
Partner:
Published on:
December 10, 2024
Duration:

How New Jersey uses AI to make unemployment insurance easier | Tech Brew

The state teamed with U.S. Digital Response to roll out a multilingual open-source toolkit for other states.

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Press release
Partner:
The New Jersey Department of Labor and Workforce Development
Published on:
December 5, 2024
Duration:

New Jersey & USDR, with support from Google.org, release LLM training materials to build AI translation assistants for public services

Governments nationwide can now use these AI tools to improve language accessibility and streamline benefits access.

Click to Read More
Click to Read More
Click to Read More
Click to Read More
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Case study
Partner:
The New Jersey Department of Labor and Workforce Development
Published on:
December 5, 2024
Duration:

How New Jersey is using generative AI to scale their human-centered approach to language access

The New Jersey Department of Labor and Workforce Development collaborated with U.S. Digital Response to break down language barriers in unemployment insurance.

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Blog
Partner:
Published on:
December 5, 2024
Duration:

Social safety net 2.0: how New Jersey is forging a new path with language access and generative AI

New Jersey leveraged generative AI to create multilingual training materials that help workers more easily navigate unemployment insurance forms, developing a statewide platform that improves language access for both English and Spanish speakers. By using Large Language Models to simplify complex bureaucratic processes, the state has pioneered an innovative approach to making government services more accessible.

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Blog
Partner:
Published on:
December 2, 2024
Duration:

Simplifying federal grant seeking: Practical ways small communities can use generative AI

Learn how small communities can leverage generative AI to simplify federal grant applications, streamline NOFO reviews, and manage reporting requirements. Practical tips for responsible AI use.

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Blog
Partner:
Published on:
November 15, 2024
Duration:

Bridging the digital divide: technology's role in advancing health equity during Medicaid renewals

The end of the COVID-19 Public Health Emergency in 2023 triggered a massive undertaking: the renewal of Medicaid coverage for millions of Americans. This process has inadvertently become a case study in how technology can hinder health equity. However, it also presents a unique opportunity to leverage technology and innovation to advance health justice and equity.

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Case study
Partner:
Office of Elections, City of Alexandra, Virginia
Published on:
October 2, 2024
Duration:

Enhancing election management: Alexandria's digital transformation

The City of Alexandria streamlined election worker recruitment, improved communication with workers, and saved significant amount of time by switching to USDR's Election Administration Platform.

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Blog
Partner:
Published on:
October 1, 2024
Duration:

A new model for building user research capacity across cities

How USDR helps local governments meet the needs of their communities by learning directly from the people using their services.

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