Dear friends,
After much reflection and discussion with my family, I've made the decision to step down as CEO of U.S. Digital Response (USDR), with my last day being February 14th. As we approach our five-year milestone this March, I’m filled with gratitude for the privilege of leading this remarkable organization.
When I joined USDR two years ago, we faced a pivotal moment. While our rapid response model had proven invaluable during crises, we recognized the need to create deeper, systemic impact in government digital services. We evolved to focus on building government’s digital capacity from the inside out, giving them the people, processes, and tools to deliver services to their communities.
I'm incredibly proud of what we've accomplished. Over the past five years, we've completed nearly 600 projects across the nation, establishing USDR as a leading voice in the public interest technology ecosystem. Our community has grown to include over 10,000 pro bono technologists and 1,300 deployed volunteers, working alongside our dedicated staff to serve over 550 partner organizations across 50+ states and territories.
We've launched transformative initiatives, from helping governments attract and retain digital talent through programs like CODE PA, to creating safe spaces for responsible generative AI experimentation in government. Our research has illuminated critical challenges in federal grant access for small communities and Medicaid renewal processes, driving meaningful changes in how these vital services are delivered.
Through our Election Software Collaborative, we're helping election offices access secure, user-friendly software that reduces administrative burdens. This work, along with our other initiatives, demonstrates how USDR has matured from a crisis response organization to a trusted partner in building lasting digital capacity in government.
As I prepare for this transition, USDR will be in good hands. Tina Walha, an established leader at USDR since 2021 and our chief partnerships officer, will be stepping in as acting CEO. Tina brings deep expertise in government digital services and has strong relationships across our ecosystem. I'm also pleased to share that in addition to joining the board, Raylene Yung will be leading the search committee for USDR’s next leader. Raylene’s diverse connections and experience across the public, nonprofit, and technology sectors will bolster our founding vision as we enter our next chapter.
The need for USDR's work has never been stronger. Governments at all levels are seeking partners who can help them navigate digital transformation, build high-performing teams, and implement smart procurement practices. You can read more about our impact in our 2024 Year in Review, which showcases the tremendous work of our volunteers, staff, and partners over the past year.
While my role as CEO is ending, my commitment to USDR's mission is unwavering. Over the past two decades, I've helped build and shape the field of public interest technology, and my heart will always be deeply invested in civic tech. I'll continue to show up, support, and fight alongside the organizations and incredible people who are transforming how technology can serve communities and strengthen our civic infrastructure.
As USDR is about to mark its fifth year, I have complete confidence in its future. The organization is poised to continue expanding government’s capacity to serve communities effectively, efficiently, and with care. The foundation is strong, the team is exceptional, and the impact of this work grows more meaningful each day.
With deepest gratitude,
Hillary Hartley
USDR has launched a search for its next leader and is accepting applications now. Check out the details here - and share with your network!
