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News & Insights

Check out case studies, reports, blogs, and other resources on how creating capacity helps deliver good government.

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Blog
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Published on:
April 2, 2025
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The state of language access in unemployment insurance: Through my mom’s lived experience

As U.S. Digital Response develops best practices for language access in unemployment insurance and across social benefits, we wanted to share insights from the field. We hope our experiences will aid agencies in removing language barriers for beneficiaries who speak a primary language other than English. By: Madel Leal, former language access UX researcher at U.S. Digital Response

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Blog
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April 2, 2025
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Why verifying software vendors’ work should be a requirement in government

The success rate for custom software projects in government is abysmal. Knowing from the start that a vendor has the abilities you’re looking for can reverse this trend. By Waldo Jaquith, government delivery manager at U.S. Digital Response

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Reports & guides
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March 24, 2025
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Understanding public sector job seeker's motivations & experiences

New research brings to light what's keeping talented technologists from entering government service and how we might fix it

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Blog
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Published on:
December 22, 2021
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Demos not Memos in 2021: A Look Back

In an unprecedented year we saw a renewed dedication to supporting the critical needs of the public.

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Blog
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Published on:
December 1, 2021
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5 Questions to Ask When Choosing an ERA Vendor Solution

U.S. Digital Response (USDR) has been keeping a close eye on the Emergency Rental Assistance (ERA) implementations, working with counties and cities who need technical support to ensure their program works.

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Blog
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Published on:
November 30, 2021
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‘We’re thinking bigger than I even thought was possible’: Behind the Scenes with USDR’s Response to the American Rescue Plan

Americans were a year into the COVID-19 pandemic when welcome relief came with the passing of the American Rescue Plan Act (ARPA) in March 2021.

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Blog
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Published on:
November 18, 2021
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Seeing the Beauty in “Dark Times”: How Being a Community Manager with USDR Helped One Volunteer Through the Last Year

Leonardo Rocchiccioli has offered his community management skills as a volunteer at USDR since August 2020. Here’s what he has to say about seeing beauty in “dark times.”

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Blog
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Published on:
November 18, 2021
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Volunteer Spotlight: Lauren Long

During a much-needed break from working with big consumer brands like Tide and Skittles, Lauren answered a call to use her marketing skills with U.S. Digital Response and help spotlight stories on the Economic Stability Team.

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Blog
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Published on:
October 12, 2021
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A Case Study on How to Improve Communications with Unemployment Insurance Claimants

Adopting a simple case management system helped one state labor department decrease workloads for case workers and accelerate processing for claimants

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Blog
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Published on:
October 12, 2021
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User-Centered Design Meets the Request for Proposal: Community Alliance with Family Farmers U.S. Digital Response U.S. Digital Response

Flipping the usually burdensome RFP process on its head helped CAFF build a process for the long-haul.

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Blog
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Published on:
October 4, 2021
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Building Resilience in Times of Crisis: Highlights from One Year of USDR’s Health Program

USDR emerged from a surge of our partners’ health-related needs in March 2020. In September 2020, USDR recognized that we had an opportunity to make our individual engagements reusable in order to help communities with their COVID-19 response at scale.

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Media coverage
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Published on:
September 21, 2021
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Post-pandemic, what’s next for USDR?

Read the article on StateScoop »

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