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News & Insights

Check out case studies, reports, blogs, and other resources on how creating capacity helps deliver good government.

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Blog
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Published on:
April 2, 2025
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The state of language access in unemployment insurance: Through my mom’s lived experience

As U.S. Digital Response develops best practices for language access in unemployment insurance and across social benefits, we wanted to share insights from the field. We hope our experiences will aid agencies in removing language barriers for beneficiaries who speak a primary language other than English. By: Madel Leal, former language access UX researcher at U.S. Digital Response

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Blog
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April 2, 2025
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Why verifying software vendors’ work should be a requirement in government

The success rate for custom software projects in government is abysmal. Knowing from the start that a vendor has the abilities you’re looking for can reverse this trend. By Waldo Jaquith, government delivery manager at U.S. Digital Response

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Reports & guides
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March 24, 2025
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Understanding public sector job seeker's motivations & experiences

New research brings to light what's keeping talented technologists from entering government service and how we might fix it

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Blog
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Published on:
March 18, 2022
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Strengths and Weaknesses of Low-Code/No-Code Tools

There are a lot of different low-code/no-code options out there. Understanding their strengths and weaknesses will help you pick the right tool for the job and balance their sometimes significant weaknesses with their tremendously valuable strengths.

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Blog
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Published on:
March 17, 2022
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Responding at the Speed of Need: Two Years of U.S. Digital Response

When I speak to people about the story of U.S. Digital Response, I often ask us to flash backwards. To imagine where we were and what we needed in March 2020 and to put ourselves in the shoes of our neighbors — people who needed new kinds of help, more urgently than ever before.

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Media coverage
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March 16, 2022
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USDR Leaders Reflect on State of Government Digital Services

Read the article on Government Technology »

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Media coverage
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Published on:
March 16, 2022
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How US Digital Response is Helping Governments in Crisis

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Blog
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March 12, 2022
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Low-Code/No-Code Tools: Implementation and Insights from the Field

A four-part series exploring the low-code/no-code tools U.S. Digital Response uses everyday

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Media coverage
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March 9, 2022
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State, local agencies learned strategic IT thinking during pandemic, says USDR

Read the article on StateScoop »

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Media coverage
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February 24, 2022
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Organized Knowledge is Power: Tips for Data Aggregation and Visualization

Watch the webinar on YouTube »

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Press release
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February 3, 2022
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U.S. Digital Response Awarded $6 Million to Develop A More Effective and Equitable System for the Delivery of Public Economic Stability Benefits

Ballmer Group helps establish USDR’s Economic Stability Program to ensure more people get the support they need

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Media coverage
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December 30, 2021
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The 2020 Good Tech Awards

Read the article at The New York Times »

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