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News & Insights

Check out case studies, reports, blogs, and other resources on how creating capacity helps deliver good government.

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Press release
Partner:
Published on:
August 8, 2024
Duration:

U.S. Digital Response Announces Julie Dingley as Chief Operating Officer

This strategic hire underscores the organization's commitment to operational excellence and increased ability to deliver on the urgent needs of all levels of government.

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Case study
Partner:
Nevada Governor's Office of Federal Assistance
Published on:
July 24, 2024
Duration:

Transforming Federal Grant Coordination in Nevada with USDR's Federal Grant Finder

Nevada's Office of Federal Assistance uses USDR's Federal Grant Finder to foster grant collaboration across sectors. The initiative boosts federal funding and breaks down siloes.

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Blog
Partner:
Published on:
May 23, 2023
Duration:

People powered: How 1,000 volunteers showed up to help governments at all levels

Three years and 1,000 volunteers deployed, Kristen Eberlin, U.S. Digital Response’s Volunteers Team Lead, reflects on what it means to harness the power of people wanting to help.

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Blog
Partner:
Published on:
November 18, 2021
Duration:

Seeing the Beauty in “Dark Times”: How Being a Community Manager with USDR Helped One Volunteer Through the Last Year

Leonardo Rocchiccioli has offered his community management skills as a volunteer at USDR since August 2020. Here’s what he has to say about seeing beauty in “dark times.”

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Blog
Partner:
Published on:
October 12, 2021
Duration:

User-Centered Design Meets the Request for Proposal: Community Alliance with Family Farmers U.S. Digital Response U.S. Digital Response

Flipping the usually burdensome RFP process on its head helped CAFF build a process for the long-haul.

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Blog
Partner:
Published on:
October 12, 2021
Duration:

A Case Study on How to Improve Communications with Unemployment Insurance Claimants

Adopting a simple case management system helped one state labor department decrease workloads for case workers and accelerate processing for claimants

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Blog
Partner:
Published on:
October 4, 2021
Duration:

Building Resilience in Times of Crisis: Highlights from One Year of USDR’s Health Program

USDR emerged from a surge of our partners’ health-related needs in March 2020. In September 2020, USDR recognized that we had an opportunity to make our individual engagements reusable in order to help communities with their COVID-19 response at scale.

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Media coverage
Partner:
Published on:
September 21, 2021
Duration:

Post-pandemic, what’s next for USDR?

Read the article on StateScoop »

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Press release
Partner:
Published on:
August 13, 2021
Duration:

U.S. Digital Response Appoints Jessica Cole as Interim Chief Executive Officer, Tina Walha as Director of Public Digital

USDR to expand its executive team, as founding CEO, Raylene Yung, transitions to a new role within the Biden Administration

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Blog
Partner:
Published on:
July 30, 2021
Duration:

What Vaccine Appointment Data Tells Us: Three Major Takeaways from COVID-19

After a year of anticipation, we were witness to a highly complex and decentralized COVID-19 vaccination launch that left many frustrated but, eventually, vaccinated.

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Blog
Partner:
Published on:
July 20, 2021
Duration:

How My Unemployment Experience Fueled A Desire to Help Modernize the Unemployment Insurance Process

As Alyssa Levitz leaves her Technologist in Residence position at U.S. Digital Response, she reflects upon what drove her to volunteer in the first place — and where the journey took her.

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Blog
Partner:
Published on:
July 14, 2021
Duration:

USDR Resource: Our Gitbook on Unemployment Insurance Modernization

USDR’s unemployment insurance team has been hard at work over the past year supporting 10 states with their benefits systems, using design, plain language, communications strategy, software development, and more to get benefits to eligible claimants faster, and make agency employees’ jobs easier.

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