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News & Insights

Check out case studies, reports, blogs, and other resources on how creating capacity helps deliver good government.

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Blog
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Published on:
April 2, 2025
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The state of language access in unemployment insurance: Through my mom’s lived experience

As U.S. Digital Response develops best practices for language access in unemployment insurance and across social benefits, we wanted to share insights from the field. We hope our experiences will aid agencies in removing language barriers for beneficiaries who speak a primary language other than English. By: Madel Leal, former language access UX researcher at U.S. Digital Response

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Blog
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Published on:
April 2, 2025
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Why verifying software vendors’ work should be a requirement in government

The success rate for custom software projects in government is abysmal. Knowing from the start that a vendor has the abilities you’re looking for can reverse this trend. By Waldo Jaquith, government delivery manager at U.S. Digital Response

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Reports & guides
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March 24, 2025
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Understanding public sector job seeker's motivations & experiences

New research brings to light what's keeping talented technologists from entering government service and how we might fix it

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Blog
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Published on:
August 30, 2022
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A New Chapter in Responding to the Critical Needs of the Public: Announcing USDR’s CEO Search

By Janette Fong, Board Member and Founding Team Member at U.S. Digital Response

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Press release
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Published on:
August 30, 2022
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U.S. Digital Response Announces Search for Next CEO, New Board Appointment

USDR interim CEO, Jessica Cole, prepares to step down in December as part of planned transition; Jennifer Pahlka will join its board of directors

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Case study
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Neighborhood Preservation, Inc.
Published on:
August 30, 2022
Duration:

Helping Tenants Avoid Evictions Through Improved Communications

How one community organization leveraged automated systems and human centered design to get accurate and timely information to tenants facing eviction.

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Blog
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Published on:
August 19, 2022
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Broadband and digital equity: the needs and lessons from across the U.S.

As U.S. Digital Response launches our newest program focus area, Broadband and Digital Equity, we wanted to share lessons from the field for governments looking to close the digital divide

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Blog
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Published on:
July 28, 2022
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On Volunteering as The Second Mountain With Mike Foreman

Mike Foreman was inspired by his grandmother — who was a programmer for the United States Army Corps of Engineers — to choose his career path. After working for decades in leading roles as a VP of engineering with corporations and the government, he retired a few years ago. That’s when he discovered his new career path, his “second mountain,” volunteering with USDR.

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Case study
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State Workforce Agency
Published on:
June 29, 2022
Duration:

Delivering a Multilingual User Experience for Retroactive Pandemic Unemployment Assistance

A state workforce partner needed to reopen applications for multilingual claimants who were previously denied benefits and determine if they are eligible to receive retroactive PUA payments.

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Blog
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Published on:
May 25, 2022
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What we learned from talking to 27 families about their experiences applying for child care benefits

To say that child care affordability is at the forefront of public discussion is to put it mildly. But these days, it’s not just a discussion. In the wake of the COVID-19 pandemic, state and local governments responsible for administering child care benefit programs are seeking to ensure that funds are reaching families in need by updating their services, processes, and technology.

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Case study
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Montgomery County, Maryland Department of Health and Human Services Licensure and Regulatory Services
Published on:
May 23, 2022
Duration:

Relieving Residents’ Frustrations and Streamlining Workflows Through Digitizing Forms

When one county worked to move required paperwork to a digital format, they relieved residents' frustrations as well as reduced administrative burden on their staff.

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Case study
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Mayor's Office of Children, Youth and Families & Department of Human Services - Homeless Services Division City of St. Louis
Published on:
May 10, 2022
Duration:

How Relieving Administrative Burden for One City Helped House More People Facing Homelessness

Within months, the Homeless Services Division, City of St. Louis was able to increase the number of households served and reduce administrative burden through the use of low-code/no-code tools.

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