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News & Insights

Check out case studies, reports, blogs, and other resources on how creating capacity helps deliver good government.

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Blog
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Published on:
April 2, 2025
Duration:

The state of language access in unemployment insurance: Through my mom’s lived experience

As U.S. Digital Response develops best practices for language access in unemployment insurance and across social benefits, we wanted to share insights from the field. We hope our experiences will aid agencies in removing language barriers for beneficiaries who speak a primary language other than English. By: Madel Leal, former language access UX researcher at U.S. Digital Response

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Blog
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Published on:
April 2, 2025
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Why verifying software vendors’ work should be a requirement in government

The success rate for custom software projects in government is abysmal. Knowing from the start that a vendor has the abilities you’re looking for can reverse this trend. By Waldo Jaquith, government delivery manager at U.S. Digital Response

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Reports & guides
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March 24, 2025
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Understanding public sector job seeker's motivations & experiences

New research brings to light what's keeping talented technologists from entering government service and how we might fix it

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Blog
Partner:
Published on:
January 13, 2023
Duration:

A Year in Review: How Communities Responded at the Speed of Need in 2022

Our third annual In Review highlights the ways our partners grew their abilities to serve their communities and how our volunteers continue to deploy solutions at scale.

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Case study
Partner:
Pennsylvania Department of Labor & Industry
Published on:
January 13, 2023
Duration:

Improving Unemployment Fraud Reporting with User Research

USDR worked with the Pennsylvania Department of Labor & Industry to conduct user research and produce wireframes that will inform a redesign of their unemployment fraud reporting tool.

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Blog
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Published on:
January 4, 2023
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Finding more purpose in 2023: a conversation about volunteering

A casual chat with Eve Bills Lacivita, a volunteer with U.S. Digital Response

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Blog
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Published on:
December 22, 2022
Duration:

Demos not memos: A look back at 2022

In 2022, USDR’s way of celebrating in the virtual world — the “stretch clap” — took on an even bigger meaning. To all our partners we saw “stretch” this year, this one’s for you!

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Blog
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December 16, 2022
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Making a Better and More Equitable Digital Technology by Volunteering

In conversation with Grace Zec

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Media coverage
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Published on:
October 31, 2022
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Civic tech grant looks to correct language barriers in UI claims

Read the article on FCW

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Blog
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Published on:
October 29, 2022
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How User Research Can Help Improve Your Agency’s Benefits Implementation, Service Delivery Workflows, and Procurement

U.S. Digital Response (USDR) is launching a call for partners for our user research focus area. Check out our lessons learned from working with governments across the country and find out what user research, and USDR, can do for your agency.

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Press release
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Published on:
October 27, 2022
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Schmidt Futures Announces U.S. Digital Response as Grantee of Expanded Benefits Access Initiative to Modernize the Social Safety Net

U.S. Digital Response joins twelve innovative teams to the Social Safety Net Product Studio grant to accelerate innovation and open access to over $100 million in safety net benefits for low-income families across the country

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Blog
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Published on:
October 17, 2022
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“It Really Is All About People”

On UX Research and Volunteering with Anna Hoffman

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