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News & Insights

Check out case studies, reports, blogs, and other resources on how creating capacity helps deliver good government.

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Blog
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Published on:
April 2, 2025
Duration:

The state of language access in unemployment insurance: Through my mom’s lived experience

As U.S. Digital Response develops best practices for language access in unemployment insurance and across social benefits, we wanted to share insights from the field. We hope our experiences will aid agencies in removing language barriers for beneficiaries who speak a primary language other than English. By: Madel Leal, former language access UX researcher at U.S. Digital Response

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Blog
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Published on:
April 2, 2025
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Why verifying software vendors’ work should be a requirement in government

The success rate for custom software projects in government is abysmal. Knowing from the start that a vendor has the abilities you’re looking for can reverse this trend. By Waldo Jaquith, government delivery manager at U.S. Digital Response

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Reports & guides
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March 24, 2025
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Understanding public sector job seeker's motivations & experiences

New research brings to light what's keeping talented technologists from entering government service and how we might fix it

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Media coverage
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Published on:
July 15, 2020
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Pahlka tells Congress ‘We cannot afford’ government’s outdated processes any longer

Read the article at StateScoop »

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Blog
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Published on:
July 11, 2020
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Resurgence of COVID-19 Cases Demands A Quick, Proven Response

As COVID-19 cases surge throughout the country, many government teams are working to ramp up testing, manage hospital capacity, and ensure residents that are vulnerable and homebound are able to access critical resources they need.

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Blog
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Published on:
July 11, 2020
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Simple Steps for Supporting Economic Resiliency in Your Community

With the August 8 deadline for PPP applications quickly approaching, governments are seeking ways to stimulate economic recovery and support small businesses in their communities.

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Media coverage
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Published on:
July 9, 2020
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After aiding pandemic projects, U.S. Digital Response sees a future with government

Read the article on StateScoop »

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Media coverage
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Published on:
July 8, 2020
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The Tech Response to COVID-19 Shows How to Fix the Safety Net

Read the article at The Aspen Institute »

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Case study
Partner:
City of Seattle
Published on:
July 4, 2020
Duration:

Expanding COVID-19 Testing Capacity

Seattle was the first major U.S. city to come face to face with the COVID-19 crisis. They partnered with USDR to evaluate testing partners and quickly set up testing sites for the public.

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Blog
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Published on:
July 2, 2020
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U.S. Digital Response and Code for America partner to offer free P-EBT support to states

In response to the COVID-19 pandemic, the Congressional Families First Coronavirus Response Act authorized the implementation of Pandemic-EBT (P-EBT), which allows school aged children who qualify for free and reduced-price meals at school to receive replacement food benefits on an EBT card.

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Blog
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Published on:
June 22, 2020
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How Anchorage Implemented a Quick, Low-Cost Texting Service to Support Small Businesses

With USDR’s support, the capacity of our innovation team seamlessly grew overnight at a time when we needed it the most. Having a network of talent to tap into is a game changer for local government.

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Media coverage
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Published on:
June 21, 2020
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How NYC CTO connected 13 agencies on a PPE dashboard for Covid-19 response

Read the article at Apolitical »

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