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News & Insights

Check out case studies, reports, blogs, and other resources on how creating capacity helps deliver good government.

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Blog
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Published on:
April 2, 2025
Duration:

The state of language access in unemployment insurance: Through my mom’s lived experience

As U.S. Digital Response develops best practices for language access in unemployment insurance and across social benefits, we wanted to share insights from the field. We hope our experiences will aid agencies in removing language barriers for beneficiaries who speak a primary language other than English. By: Madel Leal, former language access UX researcher at U.S. Digital Response

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Blog
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Published on:
April 2, 2025
Duration:

Why verifying software vendors’ work should be a requirement in government

The success rate for custom software projects in government is abysmal. Knowing from the start that a vendor has the abilities you’re looking for can reverse this trend. By Waldo Jaquith, government delivery manager at U.S. Digital Response

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Reports & guides
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Published on:
March 24, 2025
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Understanding public sector job seeker's motivations & experiences

New research brings to light what's keeping talented technologists from entering government service and how we might fix it

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Case study
Partner:
Pennsylvania Department of Labor and Industry
Published on:
September 19, 2020
Duration:

Helping Claimants Understand What Happens at “Benefit Year End”

In the first six weeks, 60,000 Pennsylvanians used a new tool to understand whether they needed to renew their benefits.

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Case study
Partner:
Pueblo Department of Public Health & Environment
Published on:
September 11, 2020
Duration:

Improving vaccine information webpage content and design

Working with USDR, Pueblo County released a new mobile-friendly website with improved navigation, content organization, plain language, and visual design.

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Case study
Partner:
New Jersey Department of Labor
Published on:
September 10, 2020
Duration:

Clarifying Benefits Eligibility for New Jersey Residents

U.S. Digital Response partnered with the State of New Jersey to create a custom benefits screener tool that suggests which benefits programs a New Jersey worker are eligible for.

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Case study
Partner:
Office of Harris County Elections
Published on:
September 6, 2020
Duration:

Automating Harris County’s student election clerk program

Harris County, Texas, the third-largest county in the United States, has more than 4.7 million voters. County employees were working hard during the summer of 2020 to prepare for the November election

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Case study
Partner:
California Volunteers - California for All
Published on:
September 4, 2020
Duration:

Streamlining Data to Enable Volunteer Services

The State of California needed to establish a more resilient infrastructure to mobilize volunteers, project future capacity needs, and demonstrate impact.

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Blog
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Published on:
August 28, 2020
Duration:

4 ways U.S. Digital Response is helping election offices save precious time

Time is every election official’s most precious resource right now. Fortunately, many officials are finding that even at this late date, they can still create significant efficiencies in their operations with quick technology fixes, allowing them to focus on their most pressing challenges.

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Blog
Partner:
Published on:
August 14, 2020
Duration:

Support Your Local Miracle Workers

Elections are a miracle. Even in the best of times, they depend on a deep well of trust in institutions and humans to play by the rules and administer the election process fairly and effectively.

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Blog
Partner:
Published on:
August 6, 2020
Duration:

8 Tips for Governments to Mitigate Call Center Volume

During this pandemic, the overwhelming unemployment rates have inevitably created significant demand for state-based unemployment benefits.

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Case study
Partner:
Empire Justice Center
Published on:
August 4, 2020
Duration:

Incorporating human-centered design to improve online financial services

With tax season looming, the Empire Justice Center’s team wanted to improve the CASH program’s website to better serve the public.

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