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News & Insights

Check out case studies, reports, blogs, and other resources on how creating capacity helps deliver good government.

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Reports & guides
Partner:
Published on:
March 24, 2025
Duration:

Understanding public sector job seeker's motivations & experiences

New research brings to light what's keeping talented technologists from entering government service and how we might fix it

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Blog
Partner:
Published on:
March 20, 2025
Duration:

Building community, serving together: USDR at five years

As USDR has grown, so has our approach to bringing our community together. By Kristen Eberlin

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Blog
Partner:
Published on:
March 17, 2025
Duration:

Five years of impact: USDR's journey from crisis response to strategic partnership

USDR is crossing a major milestone: we've been helping governments respond at the speed of need for five years. We're taking a look back at all our partners have accomplished, celebrating our amazing volunteer community, and looking ahead as we start this next chapter.

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Case study
Partner:
The New Jersey Department of Labor and Workforce Development
Published on:
December 5, 2024
Duration:

How New Jersey is using generative AI to scale their human-centered approach to language access

The New Jersey Department of Labor and Workforce Development collaborated with U.S. Digital Response to break down language barriers in unemployment insurance.

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Press release
Partner:
The New Jersey Department of Labor and Workforce Development
Published on:
December 5, 2024
Duration:

New Jersey & USDR, with support from Google.org, release LLM training materials to build AI translation assistants for public services

Governments nationwide can now use these AI tools to improve language accessibility and streamline benefits access.

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Blog
Partner:
Published on:
December 2, 2024
Duration:

Simplifying federal grant seeking: Practical ways small communities can use generative AI

Learn how small communities can leverage generative AI to simplify federal grant applications, streamline NOFO reviews, and manage reporting requirements. Practical tips for responsible AI use.

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Blog
Partner:
Published on:
November 15, 2024
Duration:

Bridging the digital divide: technology's role in advancing health equity during Medicaid renewals

The end of the COVID-19 Public Health Emergency in 2023 triggered a massive undertaking: the renewal of Medicaid coverage for millions of Americans. This process has inadvertently become a case study in how technology can hinder health equity. However, it also presents a unique opportunity to leverage technology and innovation to advance health justice and equity.

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Case study
Partner:
Office of Elections, City of Alexandra, Virginia
Published on:
October 2, 2024
Duration:

Enhancing election management: Alexandria's digital transformation

The City of Alexandria streamlined election worker recruitment, improved communication with workers, and saved significant amount of time by switching to USDR's Election Administration Platform.

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Blog
Partner:
Published on:
October 1, 2024
Duration:

A new model for building user research capacity across cities

How USDR helps local governments meet the needs of their communities by learning directly from the people using their services.

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Blog
Partner:
Published on:
September 27, 2024
Duration:

Celebrating 10,000 Handraisers: USDR’s Journey from Crisis Response to Building Capacity

We’re thrilled to share that USDR has reached a remarkable milestone: 10,000 “handraisers” — individuals who have signed up to volunteer their skills and time to support government agencies across the country.

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Case study
Partner:
City Clerk's Office, City of Walker, Michigan
Published on:
September 18, 2024
Duration:

Streamlining election management in Walker, Michigan, with USDR's Election Administration Platform

City of Walker Michigan streamlines scheduling and communication with election workers using USDR's system.

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Media coverage
Partner:
Published on:
September 11, 2024
Duration:

Collaboration Empowers Long Beach, Calif., IT, Digital Equity Work

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