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News & Insights

Check out case studies, reports, blogs, and other resources on how creating capacity helps deliver good government.

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Blog
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Published on:
April 2, 2025
Duration:

The state of language access in unemployment insurance: Through my mom’s lived experience

As U.S. Digital Response develops best practices for language access in unemployment insurance and across social benefits, we wanted to share insights from the field. We hope our experiences will aid agencies in removing language barriers for beneficiaries who speak a primary language other than English. By: Madel Leal, former language access UX researcher at U.S. Digital Response

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Blog
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Published on:
April 2, 2025
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Why verifying software vendors’ work should be a requirement in government

The success rate for custom software projects in government is abysmal. Knowing from the start that a vendor has the abilities you’re looking for can reverse this trend. By Waldo Jaquith, government delivery manager at U.S. Digital Response

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Reports & guides
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March 24, 2025
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Understanding public sector job seeker's motivations & experiences

New research brings to light what's keeping talented technologists from entering government service and how we might fix it

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Case study
Partner:
Alpine Township
Published on:
June 26, 2024
Duration:

Alpine Township Modernizes Election Worker Management with USDR's Platform

Alpine Township, MI streamlines election prep with USDR platform. 68 poll workers, 6 precincts now managed effortlessly.

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Blog
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Published on:
June 24, 2024
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Calling all researchers and product folks in Chattanooga looking to make an impact!

In an exciting collaboration with the City of Chattanooga’s Department of Innovation Delivery and Performance, U.S Digital Response (USDR) is launching the Chattanooga User Research Cohort.

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Blog
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Published on:
June 18, 2024
Duration:

New Tools for Election Offices: Worker Time Tracking, Pay Calculations, and Asset Management

Local election officials work tirelessly behind the scenes to power our democracy. From recruiting and managing poll workers to meticulously preparing equipment, election offices handle various complex logistics.

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Case study
Partner:
Office of the City Clerk, Grand Rapids, Michigan
Published on:
June 11, 2024
Duration:

Enhancing Election Worker Management in Grand Rapids

Grand Rapids City Clerk's office partners with USDR to streamline election worker management, saving time and improving efficiency.

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Blog
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Published on:
June 7, 2024
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Accelerating Pathways to Government Careers Through Volunteering: USDR’s Approach

Building government capacity through carefully scoped projects, volunteers are USDR’s secret sauce. Often, these individuals are also looking for how they can make a bigger impact with their careers.

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Press release
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Published on:
June 6, 2024
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U.S. Digital Response Appoints Ja'Ron Smith to Board of Directors

Ja'Ron Smith, a policy expert in advocacy, legislating, and policy strategy, joins Tammy Mank Wincup, John Bailey, Avni Shah, Janette Fong, and Jennifer Pahlka on USDR's board of directors

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Media coverage
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Published on:
May 29, 2024
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The nonprofits leading the A.I. revolution

Read the article on Chronicle of Philanthropy

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Case study
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Auditor's Office - Stevens County, Washington
Published on:
May 29, 2024
Duration:

Stevens County, WA Strengthens Ballot Drop Box Security with USDR's Documentation Tool

Stevens County, WA partnered with USDR to develop a tool that documents ballot drop box security, ensuring integrity and voter confidence.

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Blog
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Published on:
May 26, 2024
Duration:

Hi, Oakland! USDR at the Code for America Summit

We’ll be hanging out all week at the 2024 Code for America Summit — be sure to stop by and say hi!

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