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News & Insights

Check out case studies, reports, blogs, and other resources on how creating capacity helps deliver good government.

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Blog
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Published on:
April 2, 2025
Duration:

The state of language access in unemployment insurance: Through my mom’s lived experience

As U.S. Digital Response develops best practices for language access in unemployment insurance and across social benefits, we wanted to share insights from the field. We hope our experiences will aid agencies in removing language barriers for beneficiaries who speak a primary language other than English. By: Madel Leal, former language access UX researcher at U.S. Digital Response

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Blog
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Published on:
April 2, 2025
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Why verifying software vendors’ work should be a requirement in government

The success rate for custom software projects in government is abysmal. Knowing from the start that a vendor has the abilities you’re looking for can reverse this trend. By Waldo Jaquith, government delivery manager at U.S. Digital Response

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Reports & guides
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March 24, 2025
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Understanding public sector job seeker's motivations & experiences

New research brings to light what's keeping talented technologists from entering government service and how we might fix it

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Case study
Partner:
Centers for Medicare & Medicaid Services
Published on:
May 2, 2024
Duration:

How one federal agency worked to release open source software responsibly

CMS and USDR created reusable templates and automated tools to help government agencies quickly and responsibly release open-source software, enabling faster collaboration with public

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Blog
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Published on:
April 25, 2024
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Updates to Federal Grant Finder: Collaborate Smarter to Win Federal Grant Funding

For government program leads, finding the right grant opportunities and building strong partnerships with peer organizations and jurisdictions is critical to securing federal funding, but it can be a major challenge.

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Blog
Partner:
Published on:
April 25, 2024
Duration:

Stay on Top of Every Election Milestone with a Task Manager

Election offices juggle countless deadlines across federal, state, and local elections — from ballot mailing timelines to election worker training, voter outreach plans, and much more.

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Press release
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Published on:
April 16, 2024
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U.S. Digital Response Appoints Tammy Mank Wincup to Board of Directors

Tammy Mank Wincup, a technology and government leader, joins John Bailey, Avni Shah, Janette Fong, and Jennifer Pahlka on USDR’s board of directors

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Case study
Partner:
Commonwealth Office of Digital Experience Pennsylvania
Published on:
April 9, 2024
Duration:

Unleashing Pennsylvania's Digital Potential: Building CODE PA

The Commonwealth of Pennsylvania partnered with USDR to help establish best practices for building its brand new digital team, the Commonwealth Office of Digital Experience (CODE PA).

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Media coverage
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Published on:
March 30, 2024
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Surprise! The federal government made a website that doesn’t stink

Read on The Washington Post

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Blog
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Published on:
March 28, 2024
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Four years of building capacity: U.S. Digital Response sets eyes on the horizon

As U.S. Digital Response commemorates its four-year milestone, we find ourselves not only celebrating the substantial strides made in modernizing government services through technology but also marking the one-year anniversary of Hillary Hartley’s leadership as CEO. Here, Hillary shares her reflections as we look towards the horizon.

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Case study
Partner:
Orange County, North Carolina Board of Elections
Published on:
March 25, 2024
Duration:

How Orange County, NC Used New Technology to Modernize Election Administration

Orange County partnered with USDR to replace outdated election systems with user-friendly tools, streamlining logistics and improving communications across 40 voting precincts serving 110,000 voters.

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Blog
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Published on:
March 18, 2024
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Empowering government innovation with strategic talent engagement

U.S. Digital Response (USDR) is launching a call for government partners for our talent focus area.

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