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News & Insights

Check out case studies, reports, blogs, and other resources on how creating capacity helps deliver good government.

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Blog
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Published on:
April 2, 2025
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The state of language access in unemployment insurance: Through my mom’s lived experience

As U.S. Digital Response develops best practices for language access in unemployment insurance and across social benefits, we wanted to share insights from the field. We hope our experiences will aid agencies in removing language barriers for beneficiaries who speak a primary language other than English. By: Madel Leal, former language access UX researcher at U.S. Digital Response

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Blog
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April 2, 2025
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Why verifying software vendors’ work should be a requirement in government

The success rate for custom software projects in government is abysmal. Knowing from the start that a vendor has the abilities you’re looking for can reverse this trend. By Waldo Jaquith, government delivery manager at U.S. Digital Response

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Reports & guides
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March 24, 2025
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Understanding public sector job seeker's motivations & experiences

New research brings to light what's keeping talented technologists from entering government service and how we might fix it

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Media coverage
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Published on:
January 15, 2021
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How to address the Covid-19 vaccine rollout issues

Watch the video interview on CNBC Power Lunch »

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Media coverage
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January 13, 2021
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‘The biggest data puzzle of our lifetime’ — Vaccine distribution effort gets help from Big Tech

Read the article on MarketWatch »

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Media coverage
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January 12, 2021
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The Problem With Vaccine Websites

Read the article in The New York Times »

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Media coverage
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January 5, 2021
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The Technology 202: Website crashes and other tech problems plague early coronavirus vaccine rollout

Read the article in The Washington Post »

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Media coverage
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Published on:
January 5, 2021
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Pro-bono technologists look to help cash-strapped states struggling with legacy systems

Read the article on FCW »

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Blog
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December 24, 2020
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U.S. Digital Response 2020 Highlights

U.S. Digital Response (USDR) was launched in March of this year as a new initiative to serve the urgent needs of our communities by pairing pro-bono, best-in-class technologists with state and local governments.

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Blog
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December 22, 2020
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Delivering Clear, Accurate Information About the COVID-19 Vaccine Rollout

Last week, the United States launched the largest and most ambitious vaccination effort in its history. The first doses of the FDA-authorized Pfizer/BioNTech COVID-19 vaccine began rolling out, less than a year after the disease was first recorded in the country.

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Blog
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Published on:
December 22, 2020
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A How-To Guide for COVID-19 Vaccine Providers

We’re all hopeful: a miracle of science has just happened. Against the odds, several COVID-19 vaccines have been developed in record time (less than a year, versus the typical time of up to 10–15 years), and at incredibly high efficacy (90–95 percent effectiveness).

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Blog
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December 17, 2020
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Build Public Trust in Your COVID-19 Communications Efforts

Nearly a year into the COVID-19 pandemic, the United States is again facing uncontrolled growth in case burden.

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