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News & Insights

Check out case studies, reports, blogs, and other resources on how creating capacity helps deliver good government.

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Blog
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Published on:
April 2, 2025
Duration:

The state of language access in unemployment insurance: Through my mom’s lived experience

As U.S. Digital Response develops best practices for language access in unemployment insurance and across social benefits, we wanted to share insights from the field. We hope our experiences will aid agencies in removing language barriers for beneficiaries who speak a primary language other than English. By: Madel Leal, former language access UX researcher at U.S. Digital Response

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Blog
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Published on:
April 2, 2025
Duration:

Why verifying software vendors’ work should be a requirement in government

The success rate for custom software projects in government is abysmal. Knowing from the start that a vendor has the abilities you’re looking for can reverse this trend. By Waldo Jaquith, government delivery manager at U.S. Digital Response

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Reports & guides
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Published on:
March 24, 2025
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Understanding public sector job seeker's motivations & experiences

New research brings to light what's keeping talented technologists from entering government service and how we might fix it

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Case study
Partner:
State of Wisconsin Public Service Commission
Published on:
November 17, 2023
Duration:

Closing the Digital Divide in Wisconsin

Across the country, affordable internet coverage is difficult to pin down for many residents. State of Wisconsin partnered with USDR to help more residents find affordable internet.

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Media coverage
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Published on:
November 15, 2023
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The Government Is Now the Hottest Tech Employer In Town

Read the article on WIRED

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Media coverage
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Published on:
November 13, 2023
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A Blueprint for Designing Better Digital Government Services

Read the article on Stanford Social Innovation Review

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Blog
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Published on:
October 25, 2023
Duration:

How the federal government can reduce barriers to grants for small communities

The influx of federal funding due to the pandemic presents a tremendous opportunity for small communities across America. Since the onset of the COVID-19 pandemic, federal grants to state and local governments have increased by over 90%. Significant investments in pandemic recovery, infrastructure, and local services aim to lift communities of every size.

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Media coverage
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Published on:
October 24, 2023
Duration:

U.S Digital Response to aid state, local governments with IT workforce challenge

Read on StateScoop

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Blog
Partner:
Published on:
October 23, 2023
Duration:

Webinar recap: Making federal grants more accessible for small communities

U.S. Digital Response (USDR) hosted a webinar panel examining small communities' obstacles in accessing federal grants and also shared recommendations from USDR’s report, “No Front Door: Barriers to Access for Small Communities Seeking Federal Grants.”

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Press release
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Published on:
October 19, 2023
Duration:

U.S. Digital Response to Help Government Agencies Attract and Retain Digital Talent Through New Initiative

Through USDR’s talent focus, hiring government agencies will receive resources to help establish best practices and toolkits in order to attract and retain digital talent and job-seeking technical talent will gain insight into rewarding public sector technology careers

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Blog
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Published on:
September 25, 2023
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We’re Excited to See You at the 2023 Grace Hopper Conference!

U.S. Digital Response (USDR) is thrilled to attend the Grace Hopper Conference (GHC) this year.

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Press release
Partner:
Published on:
September 7, 2023
Duration:

U.S. Digital Response Appoints John Bailey to Board of Directors

John Bailey, a government and technology expert, joins Avni Shah, Janette Fong, and Jennifer Pahlka on USDR’s board of directors

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